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Questions about an order, a delivery or which supplement suits your dog? Pick the easiest way to reach us below.

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Support hours
  • Monday – FridayToday9am – 5pm
  • SaturdayToday8am – 11am
  • SundayTodayClosed

All times UK (GMT/BST). Closed bank holidays.

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Questions about your order, your dog or our products. We read every single one.

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Track your parcel in seconds with your order number and email.

Phone us

0204 634 0576

A real person picks up, never a bot.

  • “Customer service is second to none”Valerie N.
  • “A swift and most helpful response”Christy
  • “Great service and prompt replies to emails”Sara
  • “They go out of their way to solve problems”Eileen
  • “Customer service is first class”Celia T.
  • “Not an automated one”Jackie B.
  • “Great customer care. Absolutely 5 star”Carole P.
Send us a message

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What customers say about our support

Don't take our word for it.

Every one of these is a real review left on Trustpilot, word for word.

4.8Rated Excellent on Trustpilot
★★★★★

Customer service is second to none

Customer service is second to none! Their communication is excellent, even when technology isn't… and their willingness to get in touch, and amend orders is amazing.
Valerie N.Jul 2026Trustpilot
★★★★★
Thanks, Olivia

Brilliant Service

I recently had to email customer support to help me with something, and I got a swift and most helpful response from Olivia. She was so efficient, I felt I should leave her a review thanking the Canine Clear team, especially Olivia for all of her help!
ChristySep 2026Trustpilot
★★★★★
Great customer service and prompt replies to emails
SaraJun 2026Trustpilot
★★★★★

Canine Clear's customer service is first class

The best thing about dealing with this company, is their customer service. I made a mistake on my account, contacted them and the following day they had replied and sorted the issue. Great service.
Celia T.Aug 2026Trustpilot
★★★★★
Thanks, Pamela

Pausing subscription

I contacted customer service and Pamela dealt with it immediately even offering to cancel the order that was already out for delivery. My subscription is now paused until I'm ready. Responses were quick and the product is great.
Allison B.Jun 2026Trustpilot
★★★★★
Very prompt response from customer services
David C.Jun 2026Trustpilot
★★★★★

Warm and friendly service

It's a rare thing these days to get a real, genuine response - not an automated one, from a customer service team. I wish more companies would follow their lead- thanks again!
Jackie B.Jun 2026Trustpilot
★★★★★

Lost pots but customer service sent replacement

I had contacted the company and they have sent all my lost pots again so I'm happy
Shelly F.Sep 2026Trustpilot
★★★★★
Customer service is excellent - prompt responses to all questions
LindsayAug 2026Trustpilot
★★★★★
Customer Service in this company is brilliant and they go out of their way to solve problems and always keep you informed
EileenApr 2026Trustpilot
★★★★★
Customer support was very helpful allowing me to resolve the problem. I would highly recommend them for their all round excellent service
Elaine W.Jul 2026Trustpilot
★★★★★
Great product. Great price. Great customer care. Absolutely 5 star
Carole P.Jul 2026Trustpilot
★★★★★
Great customer service response when I emailed them with an issue, quickly resolved.
DonnaJul 2026Trustpilot
Read all our reviews